Title: Facebook Messenger
Platform: iPhone, iPad, iPod Touch, Android devices.
Facebook Messenger is an app designed by the popular social networking site to be able to send a message to anyone whether it be either text or Facebook message. This is different than sending messages from your Facebook app because it can also send the same message as a text to contacts in your phone who may or may not have Facebook. The app is also able to include pictures and your location.
Thinking that this would be a great tool for advertising library programs to teens, I was quick to download the app, and it is a great tool for messaging both phone contacts and Facebook contacts. The photo function and location functions are easy to use, and sending a message is just like sending a text. Unfortunately, the photo and location features are not accessible to teens already using the Facebook Mobile app on their smart phones. The message must be viewed from the full Facebook page or the Facebook messenger app in order to get these additional features. There is also privacy issue in that names of any recipient of the message are visible to the other recipients.
However, this has the potential to be a great way to send reminders about programs to teen patrons. It reaches them wherever they are, whether they have a smart phone or not. It would also be a great way to send messages to conduct a photo scavenger hunt as patrons could send photos and messages to multiple contacts, such as team members and the librarian running the event.
I am noticing a big problem at a lot of libraries – mine in particular, since, you know, I’m there a lot. The problem is that the teen patrons only talk to the teen librarian. When I’m not there, reference questions go unasked. Books stay missing. Computers go unused. They are scared to talk to anyone else. A girl approached me that had been looking for a book for three weeks that was sitting on the shelves the whole time because she was too intimidated to ask anyone but me what the call number meant.
The kids, being kids and all, come in after school and are noisy. Shocking to all of you, I know. Since when are kids noisy? It bothers other patrons and usually ends with a staff member scolding them. This scolding is usually the only time the teen patrons interact with any other members of the library staff. They only know people I think of as helpful and kind as yelling, angry adults. Thus, they avoid them. I am in the YA room nearly every day for multiple hours, so I am a familiar, friendly (I hope) face. I have talked to them, so they know that they can talk to me. The rest of the staff are all really fantastic people that would be happy to help the teen patrons, but the teens are afraid and refuse to approach them.
I’m doing my best to encourage the teens to go to the staff with their questions. I have supplied the other reference librarians with book lists and summer reading lists so that they are well-equipped for reader’s advisory and other YA questions. As you all well know, the teen years are when libraries lose most patrons. I want to make sure that we are showing these kids that the library is a place they are welcome to be in. If they feel welcome, they will keep coming here well past their teen years. The question is how to get my staff involved? I am guessing that many of you have dealt with a similar problem. What did you do? I’d love some advice to make my teen population feel more comfortable.