Libraries strive to be inclusive spaces across North America, but are they? What is the difference between being accessible and being inclusive? More often than not, libraries find themselves as accessible places in an effort to adhere to the Americans with Disabilities Act or Accessibility for Ontarians with Disabilities Act that we have here in my home province. Ramps that allow patrons with mobility issues to enter their local branches and modified collections for those with a visual impairment are ideal examples of how libraries can act as accessible spaces. The challenge is in making those same spaces inclusive to those who are different, specifically regarding programming and services normally available to the average patron.
Think of the last storytime you ran at your library. Perhaps it was a bit loud, active, got children out of their seats and was an all-around great time. Now ask yourself: would someone with autism feel comfortable in that environment? What about your teen programs? It took a long time before I even got close to offering inclusive programs because it is definitely a challenge. There are factors you normally don’t consider that can be major obstacles for those living with a disability.
I want to encourage you to make the effort, regardless of how daunting of a challenge it may seem, because the potential outcome will be more rewarding for you, your library, and your community than you can imagine. Getting starting is often the most challenging part of any project so I want to share a recent success regarding special-needs programming in the hope that it will inspire you to identify a need in your community and work with your local partners to address it. You might also check out the resources on YALSA’s wiki.
Through focus groups, surveys, and community outreach, we identified a significant lack of support in our city for teens and young adults with special needs. We listened to parents talk about the lack of meaningful opportunities available for their children once they were phased out of school, and what was available had a significant price tag attached to it. Parents spoke about the desire to see their child learn the skills necessary to eventually hold a steady job and feel as though they are part of society, not a social outcast.
This is when most libraries make a common mistake: programming for the community instead of with your community. It’s easy to listen to a parent tell you that her son needs more opportunities to be social only to turn around and throw together a hodgepodge of a program, but what is the desired outcome? Will the program teach new skills, provide learning opportunities, enhance their quality of life or will it simply be glorified babysitting? A colleague suggested I approach Community Living York South, a local organization serving individuals with disabilities and special needs. Several meetings later I had a better understanding of the challenges facing these individuals in our city and the role our library system could play in supporting them. If you’re new to building outcomes into your program planning, check out the resources on YALSA’s wiki.
Many of the young adults I spoke with expressed a desire to learn how to use a computer. The basic skills we often take for granted were barriers for these youth and restricted their ability to achieve a fundamental mission of any library system – equal access to information. Through these conversations and research, I developed an adapted computer program for young adults with special needs. The workshop would be offered every Tuesday afternoon for two hours for 8 consecutive weeks. Since I was facilitating it, there would be no cost to the participants, but due to space and equipment limitations we were only able to take on nine students.
We decided upon several topics for the program:
- Computer basics (turning on, opening & closing windows, etc.)
- Keyboarding & mouse skills
- Microsoft Word and communication skills
- Using the Internet for research & Internet Safety
- Cyberbullying and peer-pressure
Each lesson was comprised of educational games, computer exercises, real-world examples, group discussions, and a review period at the end of the session. We also encouraged participants to mentor their peers who were having difficulty with certain tasks. Some of our students were able to complete their work quickly, so rather than sit and become disinterested, they were encouraged to pair up and support someone in need of assistance. This became one of the most rewarding aspects of the program because participants were now learning more than just how to use a computer, they were developing their communication and interpersonal skills while making new friends.
I’ve made it sound much simpler than it is, but I want to encourage each of you to take on the challenge of making your library more inclusive. It won’t happen overnight and you’ll encounter countless roadblocks along the way, but know that it will all be worth it. The picture you see below is from the first class I had the pleasure of teaching and I keep it by my desk as a constant reminder that all it takes it a willingness to support those who are too often left behind.
Are you still wondering if you should be offering adapted programs? Well, let me tell you about Adam (I’ve changed his name for privacy) from the program. Adam came to the first class nervous and apprehensive because he had never used a computer. In his own words, he considers himself too “dumb” to use a computer, but that didn’t stop me from trying. Each week we practiced the most basic tasks to create a strong foundation of knowledge he could build on. It seemed as though little progress was being made, until I overheard his conversation with a classmate. I was walking around the class helping participants with their assignment when I heard Adam say, “I can’t believe I’m doing it. I’m actually using a computer. Look, I’m doing it!”
There’s an Adam in your community, and I know with your determination to support those in need, you can provide every Adam with an opportunity to succeed and make your library a truly inclusive space.