Amplified! Speaking the Language of Management

YALSA President Shannon Peterson and I have been talking about her presidential theme of Amplified: Speaking Up for Teens and Libraries, and we were discussing the effort to build strong ties between YALSA and our members and library administrators. In May and June, I wrote a six-part series for this blog on how to work with library managers and administrators. Those posts were based partly on a survey that YALSA conducted of members who identified as supervisors and managers. One of the things we asked was what were some of the buzz words, lingo, and hot topics that made managers prick up their ears and listen. So here are some of those terms and ways you might incorporate them into your conversations with your managers:

ROI. This is manager-speak for “return on investment.” It’s really pretty straightforward. Managers want to know that if the library invests time, money, personnel, and equipment on a service, program, or collection, there will be some return on that investment. What kind of return? Maybe you can demonstrate that the effort you invested in putting on a dynamite program resulted in increased circulation in a particular area or from a particular demographic. Maybe adding a service, like homework help, resulted in reaching a previously under-served segment of the community. The more you can collect data (track circulation before and after the program; keep count of the number of new cards that were issued to participants in a new program or service, etc.), the easier it will be for you to show your managers how much return you got from your investment. Continue reading

What Your Manager Wishes You Knew – Part 2

Do you sometimes wonder what you could do to get more administrative support for teen services in your library? There are some relatively simple steps you can take to win friends and influence managers! This is a six-part series that shares some tips from managers that you can integrate into your work life and maybe make some positive changes in your library.

Last week I talked about presenting yourself as a professional. This week, the topic is:

Speaking the Language

When YA librarians talk about teen services they often–naturally enough–focus on the teens. They are likely to describe programs and activities in terms of the benefits to teens. Talking about how much fun a program or service will be, or how it’s the latest rage may be what’s on the top of your mind, or that of your teens, but it’s not necessarily what your library’s director thinks is important. Generally, upper-level managers are more interested in big-picture issues. In YALSA’s recent survey of members who are identified as supervisors or managers, several of the respondents commented that the upper-level administrators at their libraries want to hear about programs in terms of issues like community engagement, community health, collaboration, purpose, sustainability, partnerships, and return on investment (ROI). Continue reading