This two-part piece looks at ways to manage large afterschool crowds in a library. To read about ways to build relationships and empathy, manage noise levels and energy, and work effectively with staff from other departments, see Part 1. This post discusses behavior and discipline.
To keep things fair, orderly, and predictable in a busy library, consistency is key. At Addison Public Library, Elizabeth Lynch has found great success using a system called Positive Behavior Interventions and Supports (PBIS). She says, “The core of PBIS is…that kids really don’t know what appropriate behavior is, especially in a public setting. So the focus is to educate them on what expectations are and think about the systems we’re creating and whether that’s giving them the support they need in the space, or whether we’re making it impossible or difficult for them.”
PBIS is not only a philosophy, but also involves a set of clearly-defined rules, consequences, and instructions for staff. These are discussed in the sections below. Having clear and explicit rules helps teens learn what appropriate behavior is, and creates consistency in staff responses to troublemaking. It also reduces friction among staff, since everyone is operating under the same rules about what is appropriate and how to respond to infractions.
For the past few years I’ve been really curious about the 
The reason I ask is that a lot of times I hear library staff working for and with teens talk about the great programs they sponsor and develop with teens – robot making and coding and creative writing – but I don’t hear much about the why. And, it’s that why that is most important. I know it might not seem like it, but it is. Why? Because it’s the why that helps make sure that the programs are going to help teens grow up to be successful academically and in their personal lives. Because it’s the why that is what funders and elected officials and community members are going to want to know in order to decide if your program is worth funding or supporting in another way.